Return & Refund Policy

You may return any purchase within 30 days of delivery for a full refund of the purchase price, subject to the conditions below.

To be eligible for a return, items must be: - Unused and in their original condition - In the original packaging - Returned within 30 days of delivery Made-to-order items are eligible for return only if they arrive damaged or significantly different from what was described.

To start a return, contact us at hello@marrakechlights.com or via WhatsApp at +1 812-874-4657 with your order number and reason for return. We will provide you with return shipping instructions.

Returns are shipped back to our workshop in Morocco. Return shipping costs are paid by the buyer, unless the item arrived damaged or defective. We recommend using a tracked shipping service for returns.

Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank to process the refund.

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you, including return shipping.

For any questions about returns or refunds: Email: hello@marrakechlights.com WhatsApp: +1 812-874-4657